Refund policy

Eligibility

• Item stays unused, unworn, unwashed

• Original tags and packaging stay intact

• Request submitted within 7 days from delivery

• Valid order number required

Non-Eligible Items

• Customized or made to order pieces

• Sale or discounted items

• Worn, damaged, or altered items

• Accessories, innerwear, beauty items

Exchange

• One exchange per order

• Size or color exchange only

• Subject to stock availability

• Request submitted within 7 days

• Exchange shipping fees apply unless defect reported

Refund

• Refund issued after item inspection

• Refund sent to original payment method

• Processing time up to 14 business days

• Shipping fees excluded from refund

Defective or Incorrect Orders

• Report within 48 hours from delivery

• Clear photos required

• Return shipping covered by Maison Créative

• Full refund or exchange provided after review

Return Process

• Submit request through customer support form

• Approval sent by email

• Item shipped within 3 days after approval

• Inspection completed upon arrival

Order Cancellation

• Cancellation accepted before dispatch

• No cancellation after shipment confirmation

International Orders

• Same rules apply

• Duties and taxes excluded from refunds

• Return shipping paid by customerPolicy Notice

Maison Créative reserves the right to reject requests outside policy terms.

For support, contact customer service through the website.